Contacts & first email
Send your Emerald Bay request in writing
Outside-body visits are booked by email. Attach the completed activity registration PDF and write to enquiry@vrc.com.hk. A phone call can clarify dates; it does not hold a slot.
Once a date is under discussion, you may also telephone the main office on +852 2178 2221 / +852 2178 2222, or Emerald Bay on +852 2792 2721. Guest parking must be requested in the same first email.
Step-by-Step Guide
Send the form to the main office. Copy Emerald Bay only after the office asks you to.
Community bookings
enquiry@vrc.com.hk
Who to write
Booking contacts
enquiry@vrc.com.hk
Send the completed registration form, preferred dates, and parking request here. This is the address that starts a booking.
Write to the office+852 2178 2221
Shatin office. Use +852 2178 2222 as the second line. Call to discuss dates after the form is sent, not to hold a table by phone.
Call the office+852 2792 2721
Tai Mong Tsai clubhouse. Telephone once a date is under discussion. Email mgemb@vrc.com.hk only if the office copies you there.
Call Emerald BayThe first email
What to write, and what to attach
Put every field in one email
- Organisation name and eligibility category (school, NGO, uniformed group, or NSA).
- Named organiser, email, and mobile for the visit day.
- Preferred date plus at least two alternatives.
- Arrival and departure times you are requesting.
- Headcount, age range, and named supervisors.
- Facilities: beach, deck, BBQ pits, launching, or indoor space.
- Transport plan and whether weekend or holiday parking is needed.
Send these with the same email
- Completed activity registration PDF from Booking Forms.
- A short covering letter on organisation letterhead (dummy: one page PDF).
- Proof of eligibility if the office has not booked you before (dummy: school or NGO certificate scan).
- Coach or NSA credentials if you are requesting a launching slot.
Sample message
Dummy first email — replace with your own wording
Subject (dummy): Opening-up visit request — [Organisation] — [preferred date]
Please find attached our activity registration form for a weekday visit to Emerald Bay.
We request Tuesday 14 October 2026, 09:30–13:30, with Wednesday 15 October and Friday 17 October as alternatives. Dummy group: 28 students (age 12–14) and four named supervisors.
Facilities requested: beach briefing, two BBQ tables, and kayak launching. We will arrive by coach and need two guest parking bays if a weekend alternative is offered.
Organiser: [Name], [mobile], [email]. Please reply to this address.
Open a message to enquiry@vrc.com.hkWhen to write or call
Dummy office hours — replace with the current notice
| Contact | Sample hours | Use for | Notes (dummy) |
|---|---|---|---|
| Main office email | Mon–Fri, replies within 3 working days | First booking request and form | Do not send only to a personal staff address. Sample only. |
| Main office phone | Mon–Fri 09:30–17:30 | Date questions after the form is in | +852 2178 2221 / 2222. Sample only. |
| Emerald Bay clubhouse | Daily 08:30–18:00 | On-the-day arrival and site questions | +852 2792 2721. Sample only. |
| Public holidays | Email only | New requests still go to enquiry@vrc.com.hk | Phone lines may follow clubhouse hours. Sample only. |
Common questions
How-to-book FAQs
Can I book through the Emerald Bay email only?
No. First requests go to enquiry@vrc.com.hk so the office can log the form. Copy mgemb@vrc.com.hk only when the office includes that address on a thread.
What subject line should we use?
Name the organisation and the first date you want. Dummy example: “Opening-up visit request — [School name] — 14 Oct 2026”. One thread per visit keeps the file together.
Should parking be a separate email?
No. Ask for weekend or holiday guest parking in the same first message. A later parking-only email is easy to miss once the calendar is set.
When will we hear back?
Dummy reply window: three working days to acknowledge a complete file, then the reservation review described on Reservation Process. Incomplete emails are returned with a list of missing fields.
Next
After you know who to write
Reservation Process
How the office reviews dates and issues written confirmation.
See the processEligible Outside Body Access
Check that your organisation qualifies before you send the form.
Check eligibility